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Vanuatu Tourism Office (VTO) is the Vanuatu Government statutory authority responsible for international and domestic tourism marketing.

VTO understands that privacy & proper handling of personal information is important to you and our private policies are based on respect for international standards of information privacy protection. This applies to VTO’s handling of personal information across all its offices in Vanuatu and internationally.

What Personal Information Does VTO Collect?

The VTO does not collect any personal information (i.e. your name, email address, phone number, and postal address) when you use this website as we will never ask a user of the website for these details.
However, if you feel personal information has been recorded, under the Vanuatu Privacy Act, you have the right to seek access to the records of personal information that TA holds about you. If you wish to access the personal information that we hold about you, please set out your request in writing, and forward this to our Risk and Administration Manager, using the contact details set out at the end of this Privacy Policy.

Online Privacy Issues

If you use this VTO website, you understand to be consenting to the terms and conditions set out on this website. This includes consenting to the terms of this privacy policy as well as our general terms and conditions. In general, you automatically visit the VTO website without telling us who you are or revealing any personal information about yourself.

Definitively, no attempt will be made by VTO to identify website users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs. The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information supplied by VTO.

Automated Collection

When you visit this website, the VTO may use automated technology (such as usage monitoring software, cookies, and sessions) to collect and store certain information about your visit. On this VTO website, IP addresses (the Internet address of a computer) are logged to track a user's session while the user remains anonymous. The VTO analyses this data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there.

The VTO will not link an IP addresses to anything that identifies a unique individual. Further, when the VTO receive information about your session, we may also use it for research or to improve our site and the services we offer you.

This VTO website use "cookies", which are small files that may be placed on your hard disk for record-keeping purposes. A cookie helps us remember who you are and can make your subsequent visits to the web page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.) A server cannot find out a name or email address, or anything about a user's computer, by using cookies.

Third party websites

This VTO website contains hyperlinks to third party websites. The VTO are not responsible for the content of such websites, or for the manner in which those websites collect, hold, use, and distribute any personal information you provide.
When visiting a third party website from hyperlinks displayed on this website, the VTO encourages you to review the privacy statements of those websites so that you can understand how, if appropriate, the personal information you provide will be will collected, held, used and distributed.

Online Security

VTO strives to ensure the security, integrity and privacy of any use to this site, and periodically updates its security measures in light of current technologies.
Nevertheless, users need to be aware of inherent risks associated with the transmission of information via, or general use of, the Internet.

VTO sites may also be linked to websites operated by third parties. These links are meant for your convenience only. Links to third party sites do not constitute sponsorship or endorsement or approval of these sites. Visitors to those sites should refer to their separate privacy policies and practices.

Additional Information

If you have any questions about this Privacy Policy, or if you wish to make a complaint about how VTO has handled the personal information about you, please contact our Risk and Administration Manager by submitting a form here.

The VTO periodically reviews their Privacy Policy and reserves the right, at its discretion, to modify or remove portions of this policy at any time.